What our Customers say...


Staff consistently kept me informed before and during the process, helping to assure my satisfaction. Truly made everything so much easier for me in this stressful time. Forever will choose SERVPRO of Augusta!

After a small fire in my kitchen, my house had a bad smoky odor and soot everywhere. They came out and did a great job cleaning up and rid my house of the horrible smell! 

SERVPRO helped my family pick up the pieces after a fire. They were professional and took great care of all our precious things that could be salvaged. Thank you to the awesome crews that helped up! I will recommend this company to everyone. 

SERVPRO was VERY professional and did a wonderful job. They made us feel like our home was their home. They were very respectful and walked us through the process from start to finish. They made our house look wonderful compared to what it looked like after the fire. They are an awesome team and I highly recommend them for any of your disaster clean up or repair needs!

Landon and Justin were very cordial and helpful. SERVPRO provided Covid-Cleansing for our office and the whole process from the service advisor to the Service techs and the service representative that handle the documents was superb. Thanks for making a stressful time (during a pandemic) worry-free! Would definitely recommend and will promote SERVPRO!

Excellent job on B&B ford in Barnwell. Owner spoke highly of your services.

They were very knowledgeable about how to clean up the fire damage that was present in our home. We were very distraught with the situation and they were very sympathetic and caring from the first step they took in our home. Cared for our home like it was their own HIGHLY RECOMMEND SERVPRO AUGUSTA WE LOVE THESE GUYS !!!!!

They showed up and helped get our home back for us after it flooded. Great service! Thank you SERVPRO OF AUGUSTA!

We came home to a completely flooded house on Fathers Day. Chad and his team were on site within a couple hours. They got things under control, and really took the time to talk us through everything so as to ease our concerns. Chad was professional, compassionate to our family, and truly a life saver. Everyone on the team was great. I hope others do not have to experience the hardship and stress of losing a home, but if you do, call SERVPRO first thing!

From the beginning of my project to the end the SERVPRO staff were always professional, courteous and responsive to my inquiries. With my being in another state, they made it seem as if I was physically there. I could not be happier with the results.

I am with the Lucy Craft Laney Museum here in Augusta. We had unbelievable rain over the weekend of December 13th. The basement of the museum had water up to your ankles. We called SERVPRO of Augusta and they arrived on December 15th and went to work. Chad and his team stayed till the water was completely pumped out. The team was fantastic!!!! Their customer service and professionalism was high quality. I will use their service again.

Great Service, Very Courteous, Very Professional.

Staff was very friendly and efficient. I was so thankful for all there help. They made my issue not so stressful.

They are the epitome of professionals who truly believe in putting their customers first, providing the most positive customer service experience anyone could ever encounter. Their knowledge and expertise saved us tens of thousands of dollars (yes, I do mean tens of thousands!) and were incredibly friendly, helpful, and patient while we asked a plethora of questions, even well outside business hours.

We had water coming through the ceiling from a water heater in the attic late one night creating a real mess. SERVPRO was out first thing the next morning immediately working on cleaning up, removing damaged sheetrock, insulation, etc. The whole team were prompt and friendly in everything they did and worked hard to make the best of an otherwise difficult situation.

Very thorough, prompt, personable and professional. Couldn't ask for better service.

They are the go to for water damage. My insurance suggested them and I will never use anyone else! The entire team is helpful, pleasant, and knowledgeably.

The entire crew is very professional and courteous. The crew quickly responded to my water emergency and have handled removal of the damaged materials, and a thorough drying of the premises. They've also helped identify a vendor for the restoration. I went into this with a favorable impression from their handling of a small kitchen fire over 30 years ago. I'm pleased to see that they have retained their high standards.

My entire lower level was flooded and his team was out within minutes, they worked extremely fast and were super thorough. I was majorly impressed. They were hands-on, knowledgeable, and responsive to any concerns or issues. If we ever have another disaster I wouldn't want to go to anyone else.

We had a great experience with SERVPRO. They were reassuring and helpful. Worked alongside our schedule and are making sure to get the job done right. Also, very easy to get in touch with and communicate with!

SERVPRO had great quality service and they were very fast. Prices were the best for the amount of work they did. They were very friendly and knew a lot about mold and water damage. I am truly grateful for the job they did! Never again will my son flood the upstairs bathroom. It was raining into the kitchen!!! A++++

Because of your fast response in the middle of the night, we could contain the damage to a single room in the house and we never had to relocate. I’ve never seen anyone fast like SERVPRO.

Thanks to SERVPRO for helping our grocery store stay open despite the fire damage. From all of us here, the place looks and smells great. 

Because of your fast response to the flood, we were able to protect our belongings from this disaster. Thanks to all SERVPRO professionals who worked to hard on our house. 

SERVPRO helped my family to get settled temporarily right after the fire, which meant as much to us as the restoration did. A+++

My neighbor told me about your company last year, and I’m glad I remembered who to call when my pipes burst in the upstairs bathroom. Thank you for your fast response. 

I could tell right away that your professionals had the skills and the equipment to help our home after the fire. Thank you for all of your hard work. 

You have a great team of helpful professionals. Even I learned a lesson about excellent customer service from working alongside your project management. 

Who knew trees could cause so much trouble? Thanks to SERVPRO, we are already back at home when many of our neighbors are not. Thank you. 

I’m glad your experienced professionals could get to my home so quickly to start cleaning up soot. I knew I left my property in good hands. 

If you are the fence about SERVPRO like I was, don’t be. This team was the best choice for the water damage in my house. 

Having a historical property in Augusta, I knew trusting SERVPRO was a good choice. Your entire team knows exactly what they were doing with very old construction materials. 

With how quickly my floral shop was damaged, I thought I’d have to cancel orders. You had my shop dry and open for business the next day. Amazing work.

Your team was so careful with my mother’s belongings after the fire, some of which were priceless heirlooms. You are the only restoration team we will ever use. 

I never thought my home would look right again, but thanks to your SERVPRO team, its better than it was even before the damage. Thank you. 

When my small office got flooded from the last big storm, I knew that the best company to call to make it whole again was SERVPRO. Past performances have shown me to always go with a winner-you guys are surely winners. Always grateful.

My condo did not catch on fire, but my neighbor’s did and I felt like I could not breathe. Your team explained how the smoke filtered into my condo and what they could do to eliminate the foul odor. And they did. I must admit, I spent the one night out at a hotel.

Pizza is hard to make when the sprinkler head spits water all over the kitchen area. Luckily, even on busy Friday Pizza Night, SERVPRO came out and within two hours I was able to fire up the ovens again. They are masters of their trade.

The wind knocked a hole in my window and the rains followed. Of course I wasn’t home at the time and was surprised at the amount of damage caused by water. Luckily, I knew to call SERVPRO to help me out of this pickle. They know what to do. Muchas gracias.

My daughter’s curling iron finally did damage with a fire in the bathroom. Smoky, smelly, and the cosmetics all gone. But so is the smell, I do not know how you did that all in one day. I will refer you to anyone who needs help with their house, thanks tons!

The water heater died and left a watery mess behind for me to clean up. I tried and failed and called SERVPRO who didn’t. I know better now, stick with the pros.

Mold in my attic, water in my basement. I just bought this house and needed help to fix it up. You guys were a great help and left me with a clean house, no leaks and no smelly mold. Thx.

My little coffee shop had a fire in the kitchen and the sprinkler system put powder all over the cooking area. What a mess. I thought I would be closed for many days—but only one cause you came out with a big team and wiped and worked hard to clean my store. Thank you so much, thank you.

The high water ruined the inside of my house. All was lost until your crew came, got rid of the stinky water and moved some things to safety. I appreciate the neat job of cutting my walls to make the fixing easier. I am very grateful.

The smoke from the kitchen fire I thought would never go away, but your team made it happen in a matter of days. I couldn’t be happier.

Thank you for taking the water from my carpet after the bathroom water accident. I thought my carpet was a lost cause. You saved it. 

The fire in the garage could have been worse if you did not come right out and take away all the black and burned items I had stored there. How you setup those machines to take away the smell was pretty cool. I plan to tell my friends to call your company if needed.

My small electronic shop could have really taken a beating from the water line that burst. But, thanks to SERVPRO I lost no merchandise. I understand why you are a favorite for helping out businesses in trouble from water. 

That storm left a mess in my mudroom and back area. SERVPROcame by fast and pushed out the muddy water, moved things around, and before long, all was well again. I am amazed at how fast you worked and relieved by stress, too.

Happy to know I can rely on someone to be there to help when we have a loss at our home. This is the third loss we have had and SERVPRO has been great everytime.

Crew was very professional. All my questions were answered. Everyone involved seemed to care about what they were doing in caring for my home